Any Unanswered Questions? Feel free to email us at info@imosaicart.com, or reach out through the live chat on our website. We’re always happy to assist you and provide the information you need!

Frequently Asked Questions

What materials are used in your mosaics?

We use only the finest materials, including marble and glass, ensuring exceptional quality, durability, and timeless elegance.

Do you use natural stones in your mosaics?

We use high-quality natural stones, including marble and other premium materials, to craft our mosaics. These stones provide timeless beauty, durability, and a luxurious feel for each piece.

Are your mosaics made by skilled artisans?

Every mosaic we create is meticulously handcrafted by skilled artisans using the finest techniques. Our talented team of mosaicists hand-cut and hand-set each tile to ensure precision and artistry. Depending on the design’s complexity, a team of 4 to 10 experts work together to bring each piece to life, ensuring exceptional craftsmanship and attention to every detail.

Can I customize the size, colors, or design?

We specialize in custom mosaic art tailored to your vision. Choose your preferred size, colors, and design to perfectly match your space.

Who are the artisans behind my mosaic?

Our team consists of highly skilled international and local mosaic artists, masters of both ancient techniques and modern craftsmanship. With years of experience, they blend traditional methods with contemporary design, bringing your vision to life in stunning mosaic artwork.

Can I create a mosaic from an image?

We can turn any image into a custom mosaic, creating a unique piece of art tailored to your vision.

Will the mosaic I receive be identical to the design shown on your website?

As all of our mosaics are custom-made to order, each piece is handcrafted individually after you place your order. While the design you see on our website serves as a reference, slight variations in color and texture may occur due to the natural properties of the materials we use, such as marble and glass. These natural variations make your mosaic artwork truly unique. We do not keep stock; every mosaic is created specifically for you, ensuring a personalized and one-of-a-kind piece.

Do you offer free shipping worldwide?

We offer free shipping on all orders, ensuring our exquisite mosaics are delivered to your doorstep, no matter where you are across the globe.

Do you offer a lifetime warranty on your mosaics?

We provide a lifetime warranty on all our mosaics, ensuring that your investment is protected and that your art remains as beautiful as the day it was installed.

What is the production and shipping time?

Each mosaic is handcrafted with precision. Production times vary based on complexity, with a handling time of 5-6 weeks. Including transit, delivery typically takes 6-7 weeks. We ensure secure packaging and reliable shipping for a smooth experience.

Are your mosaics suitable for outdoor or wet areas?

All our mosaics are designed to be installed in pools, bathrooms, kitchens, and outdoor spaces. Made from durable, weather-resistant, and waterproof materials, they maintain their beauty and quality even in wet or humid environments.

What mosaic design styles do you offer?

We offer a diverse range of mosaic designs, from classic to modern, incorporating various patterns and themes. Whether you’re looking for something geometric, floral, or abstract, we can tailor the design to fit the unique style and aesthetic of your space, ensuring a perfect match for your project.

How is the mosaic installed and maintained?

Our mosaics come in easy-to-install sheets, and we provide detailed installation guides. They are also low-maintenance, requiring simple cleaning for long-lasting beauty.

Where can mosaic projects be installed?

Mosaic tiles are highly versatile and can be installed in a wide range of spaces, both indoors and outdoors. You can use them on walls, floors, swimming pools, tabletops, kitchen and bathroom backsplashes, ceiling inlays, mirror borders, and much more. Essentially, they can enhance any area where you want to bring your creative vision to life.

For inspiration, don’t forget to check out our mosaic vision!

How secure is shopping on your website?

Your security is our top priority. We use the latest technologies to protect your data and ensure that every transaction is safe. With ongoing updates and advanced security measures, you can shop with peace of mind knowing your information is fully protected.

What are your payment methods?

We accept payments via credit card and PayPal, offering secure and convenient options for your purchases.

Do you offer returns or refunds if there’s an issue?

We stand by the quality of our mosaics. If there's any issue with your order, we work closely with you to ensure your satisfaction. You can reach out to us within 14 days for assistance, whether through replacements or dedicated support to resolve any concerns.

Am I responsible for any import duties?

Yes, customers are responsible for any applicable import duties, taxes, or fees upon delivery, based on the destination country’s regulations.

How do you ensure my mosaic artwork is safely delivered?

We take every precaution to ensure your mosaic arrives in perfect condition. Each mosaic is carefully glued to a fiber mesh backing, securing the hand-cut marble tiles for safe transport. Your artwork is then packaged with thick paper to protect against dust and covered with heavy-duty polyester film for maximum protection during shipping.

Mosaics up to 10 sq. ft. (1 sq. m.) are delivered in one piece, rolled like a carpet. For larger mosaics, they are split into smaller pieces, clearly numbered for easy assembly, just like a puzzle.

Do you provide installation services for mosaics?

Currently, we do not offer installation services. However, many of our customers find that installing mosaic artwork is easier than expected and enjoy doing it themselves. It can be a fulfilling DIY project, and it helps you save on the cost of professional installation.

For detailed assistance, you can check our installation guide or contact us at info@imosaicart.com. We're happy to help!